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McAllen City Hall • 1300 Houston Ave.

McAllen, TX 78501 • Phone: 956.681.1600

Emergency (After Hours/Weekend): Water: 956.681.1717 - Wastewater: 956.648.4010

Wastewater Problems: 8am -5pm 956.681.1750

Call Us 956.681.1600

Abstract Water

DISCONNECT/TRANSFER
SERVICE

Requests to disconnect service can be made only by the account holder or any authorized person on the account in the following ways:

Phone

In order to authorize termination the account holder will be asked to verify their driver’s license with a Customer Service representative.

Email

Please send a scanned copy of your ID to c ustomerservice@mcallen.net. Must provide service address or account number.

Mail

Please send a written request along with a copy of your picture ID to: McAllen Public Utility,
P.O. Box 280, McAllen, TX 78505.

Fax

Please send a written request along with a legible copy of your picture id to 956.681.1629

In person

Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID.

IMPORTANT NOTE

Please make sure to include a forwarding address with your request.

Disconnect service requests can be made no more than 10 days in advance.

TRANSFER SERVICE

Requests to transfer service to another location can be made only by the account holder or any authorized person on the account. There is a $25.00 connection fee per meter and your deposit will be transferred from your existing account to the new location. There are two ways to transfer your service.

Phone

In order to authorize termination, the account holder will be asked to verify their driver’s license with a Customer Service representative.

In person

Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID.

IMPORTANT NOTE

Any past due balance on your existing account needs to be paid before we can transfer service to another location.

Transfer service requests can be made no more than 10 days in advance.

Requests made after 1:00PM will be processed the next business day (Monday-Friday only).

You do not have to be present when the water is connected; however, make sure that all faucets or water-related appliances on the property are completely turned to the off position. Our servicemen verify the meter when turning the water on and if the meter shows any sign of consumption, they will leave the water off and a note will be left explaining why the water was not turned on.

If your water was left off due to “water running inside”, you will need to call Customer Service when you are able to be at the location or once you have shut off the remaining faucet(s). Please call: 956.681.1600.

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