DISCONNECT SERVICE

Requests to disconnect service can be made only by the account holder or any authorized person on the account in the following ways:

Phone

In order to authorize termination the account holder will be asked to verify their driver’s license with a Customer Service representative.

Please send a scanned copy of your ID to customerservice@mcallen.net. Must provide service address or account number.

Mail

Please send a written request along with a copy of your picture ID to:

McAllen Public Utility,

P.O. Box 280, McAllen, TX 78505.

Fax

Please send a written request along with a legible copy of your picture id to 956.681.1629

In person

Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID.

IMPORTANT NOTE

Please make sure to include a forwarding address with your request.

TRANSFER SERVICE

Requests to transfer service to another location can be made only by the account holder or any authorized person on the account. There is a $25.00 connection fee per meter and your deposit will be transferred from your existing account to the new location. There are two ways to transfer your service.

Phone

In order to authorize termination, the account holder will be asked to verify their driver’s license with a Customer Service representative.

In person

Please visit our lobby Monday-Friday from

8AM-5PM with your picture ID.

IMPORTANT NOTE

Any past due balance on your existing account needs to be paid before we can transfer service to another location.