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Electrician

CUSTOMER RELATIONS

The Customer Relations Department serves as the primary point of contact for citizens wishing to connect or disconnect water, sewer and sanitation services and for payment of those services. McAllen Public Utility strives to continually enhance the services provided to our customers through innovative technology while maintaining some of the lowest utility rates in the Rio Grande Valley and throughout the state of Texas.

The Customer Relations Department strives daily in exceeding the services and expectations of the citizens and visitors of the great City of McAllen.

Customer Relations Management

Customer Relations Assistant Director

Pablo Rodriguez

Manager for Customer Service

Mayra Valdez

Assistant Manager for Collections

Ismael Rodriguez

LOCATION

McAllen City Hall Main Lobby
1300 Houston Avenue
McAllen, TX 78501

BUSINESS HOURS

Customer Service

Lobby & Phone Hours
Monday – Frida
y from 8:00 a.m. to 5:00 p.m.

Cashiers

Lobby Hours
Monday – Friday from 8:00 a.m. to 5:00 p.m.

 

Drive-Thru Hours

Monday -Friday from 7:30 a.m. to 5:30 p.m.

 

Phone Hours

Monday & Friday 8:00 a.m. to 5:00 p.m.
Tues, Wed, Thurs 8:00 a.m. to 5:30 p.m.

MAIN PHONE NUMBER

(956) 681-1600


1- Automated Payment
2- Payment with a Live Agent
3- Customer Service
9- Other City Services

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READ YOUR BILL

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