The Customer Relations Department serves as the primary point of contact for citizens wishing to connect or disconnect water, sewer and sanitation services and for payment of those services. McAllen Public Utility strives to continually enhance the services provided to our customers through innovative technology while maintaining some of the lowest utility rates in the Rio Grande Valley and throughout the State of Texas. The Customer Relations Department strives daily in exceeding the services and expectations of the citizens and visitors of the great City of McAllen.
McAllen City Hall Main Lobby
1300 Houston Avenue
McAllen, TX 78501
Customer Service
Lobby & Phone Hours
Monday – Friday from 8:00 a.m. to 5:00 p.m.
Cashiers
Lobby Hours
Monday – Friday from 8:00 a.m. to 5:00 p.m.
Drive-Thru Hours
Monday – Friday from 7:30 a.m. to 5:30 p.m.
Phone Hours
Mon & Fri 8:00 a.m. – 5:00 p.m.
Tues, Wed, Thurs 8:00 a.m. – 5:30 p.m.
Main Phone Number
(956) 681-1600
1 – Automated Payment
2 – Payment with a Live Agent
3 – Customer Service
9 – Other City Services