Phone
In order to authorize termination, the account holder will be asked to verify their driver’s license with a Customer Service Specialist at (956) 681-1600
Disconnect Service
Requests to disconnect service can be made only by the account holder or any authorized person on the account in the following ways:
Please send a scanned copy of your ID to customerservice@mcallen.net. Must provide service address or account number. Failure to comply within 3 business days with the necessary information will result in your request not being processed and will need to be resubmitted.
Please send a written request along with a copy of your picture ID to: McAllen Public Utility, P.O. Box 280, McAllen, TX 78505
Fax
Please send a written request along with a legible copy of your picture ID to
956-681-1629
In Person
Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID
Important Note
Please make sure to include a forwarding address with your request. Disconnect service requests can be made no more than 10 days in advance.
Transfer Service
Requests to transfer service to another location can be made only by the account holder or any authorized person on the account. There is a $25.00 connection fee per meter and your deposit will be transferred from your existing account to the new location. There are two ways to transfer your service.
Phone
In order to authorize transfer, the account holder will be asked to verify their driver’s license with a Customer Service representative
In Person
Please visit our lobby Monday-Friday from 8AM-5PM with your picture ID
Important Note
Requests in person after 1:00 PM will be processed the next business day (Monday-Friday only).
Requests by email will take 1– 2 business days for a response.
Any past due balance on your existing account needs to be paid before we can transfer service to another location.
Transfer service requests can be made no more than 10 days in advance.
You do not have to be present when the water is connected; however, make sure that all faucets or water-related appliances on the property are completely turned to the off position. Our servicemen verify the meter when turning the water on and if the meter shows any sign of consumption, they will leave the water off and a note will be left explaining why the water was not turned on.
If your water was left off due to “water running inside”, you will need to call Customer Service when you are able to be at the location or once you have shut off the remaining faucet(s). Please call: 956-681-1600.